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Telephonic Diabetes Education & Support Programs (TDES©)

MCD Public Health works with employers and partners to improve and facilitate provision of best practice education and support programs for adults who are self-managing type 1 diabetes, type 2 diabetes, pre-diabetes, and/or diabetes with cardiovascular disease. TDES© services are provided by experienced and certified diabetes educators from local hospitals via monthly telephone calls following the first in-person visit. TDES© program outcomes show increased access to health education and health care, as well as improved health with reduced medical costs.

Region Served: Currently the entire state of Maine, easily translated to other states and countries

Focus Areas: diabetes education and self management

Tools: evidenced based curriculum and measurement tools, direct reimbursement model, centralized management of local service provision

Funders: Past funders of TDES© include a Betterment Fund and Health Resources and Services Administration (HRSA) Rural Outreach Grant and Betterment Foundation. Current funding is based on fees paid by participating employer groups for TDES© services

Partners: State of Maine Division of Employee Health and Benefits/Aetna Health Plan and the Maine Municipal Employees Health Trust/Anthem Blue Cross/Blue Shield; Maine CDC Diabetes Program

Contact: Tina Love, R.N., Project Manager
tlove@mcdph.org, 207-622-7566 x226

11 Parkwood Dr. Augusta ME 04330

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MCD was a critical partner in the development of our TPA Stroke Protocol which is now being used at the hospital. This was a complex and dynamic process involving critical communications with physician leadership and an overall plan to educate key staff within the hospital as well as the entire EMS Team. MCD was most helpful in developing a very strategic and workable plan.
- Bill Flagg, Director, Community Relations and Development, Cary Medical Center

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